Terms of business

These terms apply when Onyx Facility Service Ltd ("Onyx", "we", "us") provides services to your organisation ("you"). They are written to be read. If anything in your quote or a signed agreement differs from these terms, the quote or agreement wins.

1. Who we are

Onyx Facility Service Ltd is a company registered in England and Wales, company number 13657934, based in Thetford, Norfolk. You can contact us at info@onyxfacilityservice.co.uk or on 07845 247295.

2. Our services

We provide estate assurance (including Monthly Site Assurance and Weekly Check Assurance), client-side CDM support, construction project management, estates and facilities consultancy and servicing and small works. What we will do for you, how often and for how much is set out in your quote.

3. Quotes and prices

• Prices on our website are guide prices. Your price is confirmed in writing, usually after your free estate review, before any work starts.
• A quote is valid for 30 days unless it says otherwise.
• Your quote will say whether VAT is added.
• Work outside the agreed scope, such as extra visits or remedial works, is quoted separately and only goes ahead once you agree.

4. What estate assurance is, and is not

Estate assurance is an independent review of your buildings, records and contractors, with clear reporting and recommendations. It complements, and does not replace, your statutory inspections, specialist surveys or the work of your contractors. As the organisation responsible for the building, you remain the duty holder for its compliance. We report what we find on each visit; we cannot see what is hidden, inaccessible or not shown to us.

5. What we need from you

• Safe and reasonable access to the buildings at agreed times.
• The records, certificates and contractor reports we ask for, and honest answers about the building.
• A named contact who can make decisions or pass them on.
• To tell us promptly about anything urgent or unsafe that you become aware of.

6. Payment

Monthly services are invoiced monthly. Projects and consultancy are invoiced as set out in your quote. Unless your quote says otherwise, invoices are payable within 30 days. We may pause a service while an invoice is overdue, after first telling you in writing.

7. Starting, changing and ending a service

• Monthly services run month to month unless your quote sets a minimum term.
• Either of us can end a monthly service by giving one month's notice in writing. Email is fine.
• Projects and consultancy end when the agreed work is complete, or earlier by agreement. You pay for work done up to the point it ends.
• Either of us can end the agreement straight away if the other seriously breaks these terms and does not put it right within 14 days of being asked.

8. Reports and confidentiality

Reports we prepare are for your organisation's use, for example sharing with governors, trustees, your board or your insurers. We keep information about your buildings and organisation confidential and only share it where you agree or the law requires it. We may say in general terms that we work with organisations like yours, but we will not name you without your permission.

9. Our responsibility to you

• We will carry out our services with reasonable skill and care.
• We are not responsible for losses caused by information that is withheld from us, inaccurate or out of date, or for defects we could not reasonably have seen.
• We are not liable for indirect losses, such as lost profit or business interruption.
• Our total liability under any agreement is limited to the fees you have paid us under that agreement in the 12 months before the claim.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

10. Your information

We handle personal information as described in our privacy policy.

11. Complaints

If you are unhappy with anything we have done, please tell Shaun directly on 07845 247295 or at info@onyxfacilityservice.co.uk. We will acknowledge your complaint within five working days and aim to resolve it within 30 days.

12. General

We may update these terms from time to time; the version in place when you accept a quote applies to that work. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.