Privacy policy
Last updated 12 October 2026
Who we are
This website is run by Onyx Facility Service Ltd ("we", "us"), company number 13657934, an estate assurance and consultancy business based in Thetford, Norfolk. We are responsible for the personal information you give us through this website. You can contact us at info@onyxfacilityservice.co.uk or on 07845 247295.
What we collect
When you book a free estate review or contact us, we collect the details you provide: your name, email address, phone number, your organisation, the town or postcode of the building, the service you are interested in, and anything else you choose to tell us.
We do not use analytics or advertising cookies. See our cookie policy for the small number of cookies our website host sets.
How we use it
- To reply to your enquiry and arrange your free estate review.
- To give you a quote and, if you go ahead, to provide and invoice our services.
- To keep basic records of our clients and the work we have done.
Our lawful basis is taking steps at your request before entering into a contract, performing that contract, and our legitimate interest in running our business. We will not send you marketing, and we never sell your information.
Who we share it with
We use trusted providers to run our website and email. Enquiries are stored by Wix, which hosts this website. These providers process information on our behalf and may store it outside the UK under appropriate safeguards. We only share your details with anyone else where the law requires it.
How long we keep it
If you do not go ahead, we delete your enquiry within 12 months. If you become a client, we keep your details for as long as we work for you and then for up to six years to meet our accounting and legal obligations.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email info@onyxfacilityservice.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy from time to time. The date at the top shows when it last changed.