Accessibility statement
Last reviewed 12 October 2026
We want everyone to be able to use this website, including people who use a screen reader, a keyboard instead of a mouse, magnification or voice control. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
What we have done
- Every page can be used with a keyboard, with a visible focus outline and a "skip to content" link.
- Pages use proper headings, labels and landmarks, so screen readers can move around them.
- Text and buttons are designed for strong colour contrast, and text can be enlarged to 200% without losing content.
- Photos have text descriptions. Purely decorative drawings and animations are hidden from screen readers.
- If your device is set to reduce motion, the animations on the site are switched off or slowed right down.
- The enquiry form has clear labels, tells you what is missing in words (not just colour) and can be completed without a time limit.
- The site works on phones and tablets, in portrait and landscape.
What we know still needs work
- Some illustrations, such as the example report and the price estimator drawings, are visual summaries. All of the information in them is also given in text on the same page.
- The optional Google map on our areas page is provided by Google, and we cannot control how accessible it is. The same information is listed as text beside it.
- Reports we prepare for clients are usually PDFs. If you need a report in another format, ask and we will provide one.
Information in another format
If you need anything on this website in a different format, such as large print, an accessible document or a phone call to talk it through, contact Shaun on 07845 247295 or at info@onyxfacilityservice.co.uk. We will reply within five working days.
Reporting a problem
If you find something on this website hard to use, please tell us using the details above, saying which page it was on and what happened. We will look at it and let you know what we are doing about it.
If you are not happy with our response
The Equality and Human Rights Commission (EHRC) is responsible for enforcing equality law in England, Scotland and Wales. If you are not happy with how we respond, you can contact the Equality Advisory and Support Service.
How we test this website
We check pages on phones and desktops, with keyboard-only use and with automated accessibility tools when pages change. We will review this statement at least once a year and when the website changes significantly.