All About Us
Onyx facility service, the simple way!
About Us
Onyx Facility Service delivers trusted expertise across projects, maintenance, compliance, and facility management. With over 12 years of experience spanning Healthcare, Manufacturing, Education, Leisure, and Defence sectors, we provide clients with tailored solutions that balance cost-effectiveness, reliability, and efficiency.
Based across Norfolk, Suffolk, and Essex, we support Educational and commercial environments that value professionalism, accountability, and partnership.
Understanding the Industry
For too long, the facilities and project management industry has faced recurring challenges. Many organisations lack a clear understanding of the true condition of their estates, leaving them exposed to compliance shortfalls and unidentified risks.
Clients often experience a breakdown in communication and a lack of collaboration from service providers, leading to uncertainty and wasted resources. Instead of receiving a managed service, they end up overseeing processes they are already paying for.
At Onyx Facility Service, we are driven to change that. Our approach is built on clarity, collaboration, and accountability — ensuring every client has full visibility, confidence, and control over their assets and projects.
Contact us today at Info@onyxfacilityservice.co.uk or fill out the form at the bottom of the page
Services
Weekly & Monthly Building Safety Checks
At ONYX Facility Service, we understand the importance of maintaining a safe, compliant, and operational environment for your staff, clients, and visitors. Our comprehensive Weekly and Monthly Checks are designed to ensure your facilities meet legal requirements and operate at the highest safety standards.
Our qualified team conducts thorough inspections and testing, providing full reports and peace of mind that every system is performing as intended.
🔥 Fire Safety Systems
💧 Water & Legionella Safety
🏢 Building Safety & Maintenance
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Fire Alarm Testing: Regular activation and function testing to ensure all alarms, call points, and sounders are fully operational.
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Fire Door Inspections: Checking all fire doors for integrity, closing mechanisms, and proper labeling to ensure effective fire compartmentation.
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Fire Route Inspections: Verifying that escape routes are clearly marked, unobstructed, and fully compliant with safety standards.
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Fire Extinguisher Checks: Confirming extinguishers are correctly located, in-date, accessible, and undamaged.
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Infrequently Used Water Flushes: Flushing of outlets to prevent stagnation and bacterial growth.
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Legionella Temperature Checks: Monitoring water system temperatures to ensure they remain within safe limits, helping prevent Legionella ris
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General Building Safety Checks: Inspecting for hazards, wear and tear, and ensuring that health and safety standards are maintained throughout.
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Locking and Unlocking of Buildings: Secure and reliable opening and closing procedures to maintain site safety and access control.
💡 Emergency & First Aid
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Emergency Lighting Checks: Testing all emergency lights to ensure proper function during power loss.
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First Aid Equipment Checks: Ensuring first aid boxes are fully stocked and compliant with current health and safety requirements.
Planned and reactive Maintenance
Planned Maintenance
🗓️ Planned Maintenance
A well-structured maintenance program is the foundation of a reliable and efficient building. Our Planned Preventative Maintenance (PPM) schedules are designed to reduce the risk of unexpected breakdowns, extend the lifespan of your assets, and maintain compliance with all relevant regulations.
By routinely servicing key systems and components, we help ensure everything runs smoothly — saving you time, money, and stress.
Our Planned Maintenance Services Include:
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Scheduled inspections and servicing for building assets
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Compliance checks for fire safety, water systems, and emergency lighting
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Preventative maintenance to reduce unexpected failures
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Digital reporting and asset management tracking
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Tailored maintenance plans to suit your building and budget
Benefits of Planned Maintenance:
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Reduces costly reactive call-outs
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Extends asset lifespan
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Maintains safety and compliance
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Predictable budgeting with scheduled servicing
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Provides full visibility with maintenance reports and records
At ONYX, our planned programs are proactive, efficient, and built around your business needs — ensuring your property operates at its best every day.
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Reactive maintenance
⚙️ Reactive Maintenance
Even with the best maintenance strategy, unforeseen issues can still occur. That’s why ONYX offers a reliable and responsive Reactive Maintenance service — ready to act when things go wrong. Our simple and effective call-out process ensures minimal downtime and disruption to your operations. Our skilled engineers are equipped to diagnose and resolve faults quickly, keeping your building safe and your team productive.
Our Reactive Maintenance Covers:
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Electrical and lighting faults
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Plumbing leaks and water issues
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HVAC and ventilation breakdowns
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Fire safety and alarm faults
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Door, lock, and access control failures
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General building and fabric repairs
Why Choose ONYX for Reactive Maintenance:
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Fast response times and efficient fault resolution
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Experienced, multi-skilled technicians
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Transparent communication and progress updates
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Preventative recommendations to avoid repeat issues
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Support available for contract clients or one-off call-outs
At ONYX Facility Service, we combine preventative planning with responsive action — giving you total peace of mind that your facilities are in expert hands.
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Projects
Projects
At ONYX Facility Service, we take pride in delivering high-quality projects that combine craftsmanship, safety, and precision.
From new builds to complete refurbishments, our experienced team manages every stage of the process — ensuring your project is completed on time, within budget, and to the highest standards.
Whether you’re upgrading critical systems or transforming your space, ONYX provides reliable, compliant, and professional project delivery you can trust.
🏗️ New Buildings & Refurbishments
🔥 Fire & Safety Systems
🧱 Building Fabric & Interior Works
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New Building Projects: Complete construction and fit-out solutions tailored to your specifications.
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Full Refurbishments: Modernisation and reconfiguration of existing facilities to enhance functionality, efficiency, and appearance.
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Plant Room Upgrades: Replacement and modernisation of essential mechanical and electrical systems for long-term reliability.
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Fire Detection and Suppression Systems: Design, installation, and commissioning of fire alarms, sprinklers, and suppression systems.
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Emergency Lighting Installations: Ensuring full compliance and safe evacuation in the event of power loss.
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Access Control & Intruder Alarms: Integrated security systems for controlled entry and 24/7 protection.
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Decoration: Interior and exterior finishing tailored to your brand and environment.
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Doors and Windows: Supply and installation of energy-efficient and secure solutions.
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Suspended Ceilings: Custom designs to enhance lighting, acoustics, and aesthetics.
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Flooring Solutions: From durable commercial flooring to high-performance sports floors, fitted with precision and care.
🌳 External Works
🔧 Gas & Mechanical Systems
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Grounds Work: Landscaping, surfacing, and site preparation to improve the external environment.
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Fencing and Gates: Supply and installation of secure and durable perimeter systems to protect and define your property.
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Gas pipework installations and commissioning
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Boiler and heating system upgrades
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Mechanical ventilation and air handling systems
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Hot and cold water systems
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HVAC plant maintenance and replacement
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Energy efficiency and system performance reviews
Surveys & Reports
Most major building issues occur because decision-makers don’t have the right information about the condition of their assets.
At ONYX Facility Service, we believe that knowledge and pre-planning are key to preventing costly downtime and unexpected failures.
Our Surveys and Reports service provides a clear picture of your building’s health — helping you make informed decisions, prioritise repairs, and plan for long-term efficiency.
🧠 Asset Health & Condition Report
Understanding the true condition of your electrical and mechanical systems is essential for effective asset management.
Our expert engineers deliver detailed reports outlining the performance, safety, and reliability of your key building systems.
We highlight high-risk areas that could affect your operations and provide practical recommendations that can be built into your long-term maintenance or investment strategy.
Typical Assessments Include:
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Electrical system condition surveys
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Mechanical and HVAC performance reports
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Plant room condition assessments
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Energy efficiency and compliance audits
🔍 Data-Driven Insights for Smarter Buildings
Every ONYX survey provides more than just data — it delivers actionable insight.
Our reports help you:
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Plan preventative maintenance with confidence
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Extend asset lifespan and reduce replacement costs
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Improve safety, compliance, and sustainability
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Align operational decisions with long-term business goals
🏢 Comprehensive Building Surveys
ONYX provides full surveys across a broad range of building disciplines to give you a complete picture of your property’s condition.
Our Building Surveys Include:
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Lighting Surveys – assessing performance, energy use, and coverage
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Drainage Surveys – including CCTV and flow testing for early detection of faults
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Roof Surveys – identifying leaks, structural issues, and insulation performance
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Mains-Fed Water Station Reports – compliance and functionality checks
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Structural Reports – detailed assessments of stability and safety
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R&D (Refurbishment & Demolition) Surveys – identifying hazardous materials before construction or demolition work begins
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Lead Paint Testing – confirming presence, risk level, and safe management or removal strategies
All surveys are delivered with photographic evidence, clear scoring, and actionable recommendations.
🌿 Sustainability & Ecology Reports
In a world focused on environmental responsibility, sustainability is no longer optional — it’s essential.
ONYX Facility Service provides detailed Sustainability and Ecology Reports to help organisations understand their environmental impact and identify practical ways to operate more responsibly.
Our Services Include:
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Energy efficiency evaluations and carbon footprint analysis
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Sustainable materials and resource assessments
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Waste management and recycling audits
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Ecology surveys to assess biodiversity and environmental compliance
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Recommendations for improving BREEAM or ISO14001 performance
We work with you to develop realistic strategies that reduce costs, improve efficiency, and enhance your organisation’s sustainability credentials.
Management & Consultancy
At ONYX Facility Service, we don’t just maintain and inspect your assets — we help you manage them strategically.
Our Management & Consultancy service supports clients in developing data-driven plans that improve efficiency, reduce costs, and ensure long-term building performance.
We combine technical knowledge with practical management expertise to help you make informed, confident decisions about your estate, assets, and future investment.
🧩 Asset Management Planning
🕒 Short, Medium & Long-Term Planning
💼 Full Consultancy Services
Every building is different — so are its operational demands.
ONYX works with you to develop structured Asset Management Plans that map out your property’s short, medium, and long-term requirements.
We Provide:
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Detailed asset registers and condition data
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Lifecycle forecasts for key mechanical and electrical equipment
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Prioritised maintenance and replacement schedules
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Budget planning aligned to operational goals
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Integration with digital reporting and CAFM systems
These plans ensure that every pound spent on maintenance or upgrades delivers real value and measurable return.
Our consultants help you plan ahead with clarity and confidence:
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Short-Term Plans: Immediate actions to resolve critical issues, achieve compliance, and stabilise asset performance.
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Medium-Term Plans: Targeted investments to improve reliability, efficiency, and safety.
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Long-Term Strategies: Lifecycle and sustainability planning to future-proof your estate, manage capital expenditure, and meet ESG goals.
By balancing maintenance priorities with operational needs, ONYX ensures your facilities remain safe, compliant, and cost-effective year after year.
Our consultancy offering provides comprehensive guidance across all aspects of building management.
Whether you require a one-off review or ongoing strategic support, our experts can assist with:
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Compliance and safety management reviews
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Building performance and energy optimisation
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Capital expenditure forecasting and planning
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Contractor and supplier performance assessments
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Operational risk and resilience analysis
💷 Cost-Saving Management
Efficiency is at the heart of every ONYX management plan.
We analyse asset performance, maintenance costs, and operational data to identify opportunities for cost reduction without compromising safety or compliance.
Our data-led approach ensures you achieve:
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Reduced reactive maintenance call-outs
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Optimised maintenance cycles
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Lower energy consumption and utility costs
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Smarter procurement and supplier management
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Improved long-term asset ROI
